01
MEET-DAY HELP
Start email A meet is active
Include the meet name, pit or flight, what the device shows, and a callback number.
VAULTMEET / SUPPORT
Get the right problem to the right queue.
Every request reaches the monitored One More Try Software inbox with a category in the subject line. Choose the closest match so an active meet or security concern is easy to identify.
Copy support details
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02
ACCOUNT & CLUB
Start email Sign-in, access, or club records
Include the account email and club name. Never send a sign-in code or password.
03
BILLING
Start email Payment, receipt, or refund
Include the meet and payer email. Never send a full card number or bank information.
04
PRIVACY & DATA
Start email Access, correction, export, or deletion
Describe the account, athlete, club, meet, or result. Do not email identity documents.
05
SECURITY
Start email Report suspected misuse or exposure
Describe what happened and when. Do not include live sign-in links, codes, or sensitive files.